Refund policy

Refund Policy

Last updated: September 2026

All sales at Dotsy Daisy are final. Due to the surprise nature of our mystery boxes, we do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged or Defective Items

We take great care in curating and packing every box. However, if you receive an item that is damaged or defective, please contact us within 7 days of delivery at DotsyDaisyLLC@gmail.com with your order number and photos of the damage. We will do our best to make it right.

Please note that due to the limited and ever-changing nature of our inventory, we cannot guarantee an exact replacement for any item. If the original item is no longer available, we will substitute it with a comparable item of equal or greater value at our discretion. All substitutions are final.

Inventory Notice

Our inventory is curated in limited quantities and is subject to change without notice. Specific items cannot be guaranteed beyond the original purchase.

Lost or Missing Packages

If your package is lost in transit, please contact us and we will work with the carrier to resolve the issue. Dotsy Daisy is not responsible for packages marked as delivered by the carrier.